IT Infrastructure Services

Frequently Asked Questions

• What is the benefit of IT outsourcing?

  Outsourcing IT services allows your company to focus on the core of your business and daily IT operations. A supplier will help you optimize your IT environment and guide you through digital transformation to enhance your competitive advantages.  

• How do you transfer services to an external outsourcer?

  A supplier should start with an audit of your company's IT environment and processes to identify all devices and services that will be outsourced. Knowledge transfer, including system documentation and knowledge databases, is crucial for a successful and efficient transition process.

• How to proceed with the IT outsourcing process?

  We can recommend a step-by-step approach as outlined below:

  • Assess – determining the scope (catalog of services)
  • Prepare – defining the service level, RFP, and a list of suitable partners
  • Evaluate – evaluating and selecting a supplier
  • Commit – negotiating  the contract
  • Transform – new services implementation
  • Optimize – ongoing supplier management

• Which IT services should not be outsourced?

  Considering the scope of IT outsourcing, business application management is an area that should be treated very carefully due to its importance for your company and the specific skills that are not easily available on the market. 

• I have implemented cloud services. Should I outsource them too?

  Cloud services such as Azure, AWS, or Google also need to be managed by IT engineers and administrators. You can do it using your internal IT teams or let an outsourcer provide you with managed multi-cloud services together with the management of your on-premises IT infrastructure.  

• I have IT projects (e.g. migration of databases) that I want to carry out, but I lack IT resources. What can I do?

  If you already have an IT outsourcer, you can use its extra IT resources to speed up your IT projects. The  IT outsourcer is already familiar with your IT environment and will be able to perform such additional tasks efficiently. If you consider outsourcing services, you can verify the potential supplier’s capabilities and qualifications, and then decide if you want to let him work on your IT project.